Refund Policy

Scope

Last Updated: 2026-03-18

This Refund Policy applies to TokenPromotePro 2.0 services, including campaign setup, promotion workflows, and analytics tooling.

1. General Principle

Because digital services begin execution quickly and consume infrastructure resources immediately, completed or actively running service work is generally non-refundable.

2. Eligible Refund Cases

Duplicate or accidental double payment for the same order.
Payment confirmed but service not provisioned due to verified internal failure.
Technical incident on our side that prevents delivery and cannot be remediated within a reasonable window.

3. Non-Refundable Cases

Change of mind after service execution has started.
Market volatility, token price movement, or expected ROI not achieved.
Issues caused by third-party platforms, RPC providers, or wallet-side actions outside our control.
Residual network dust below 0.005 SOL per sub-wallet used for operational overhead.

4. How to Request a Refund

Email your request to [email protected] with payment signature, wallet address, order timestamp, and issue details.

5. Processing Window

Approved refunds are processed to the original payment source where technically possible, typically within 7 business days.

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